Group 9977

    Transcript

    A Podcast | Randall Henderson

    Pete Neubig: Welcome back everybody. As promised, I got the man, the myth, the legend himself, Randall Henderson, the CEO of Rentvine. So, Randall, thanks so much for for spending some time with us.

    Randall Henderson: Hey, thank you so much for having me. And it's COO. Um, Dave would kill me if. If I were CEO. No, he's. He's the best CEO. I could never do what he does. But, as far as implementing his vision and what he's trying to do with him and John are trying to do. That's where the COO comes in.

    Pete Neubig: Got it. Sorry about that. So...

    Randall Henderson: No worries.

    Pete Neubig: Well, in your previous life. Were you CEO or COO of PMI?

    Randall Henderson: I was over just a residential and commercial portfolios. So yeah, very similar, but, not fully operations rather than also building and doing all the growth stuff. It's a lot of fun.

    Pete Neubig: Got it. Now, how long have you been in the industry yourself?

    Randall Henderson: Yeah. So got started early. I mean, I bought my first investment in 2001 and got my real estate license in '06 as a broker, actually initially started a little bit sooner, started investing. I realized I was decent at the property management side and opened a company in 2007. Sold that business to join PMI in 2014, and I kind of haven't looked back since. So I've been around a while. I'm still a broker in several states. Still kind of an interest on the on just what's going on in the day to day in property management. But now I'm trying to build technology for property managers.

    Pete Neubig: So you sold kind of early on.

    Randall Henderson: I did.

    Pete Neubig: I mean, because I mean everybody's like, oh my goodness. Like I was like one of the first companies to sell. But you actually sold all the way back in '14. What did that look like?

    Randall Henderson: Well, it was a small business. I think we only had maybe 50 or so properties that we were managing. And so it was like, you know, just another connection that I had in that space. I was kind of focused more on development and the brokerage side of things. I thought that was the future. And so, you know, it just made sense to sell at that point. But I also went through a divorce, so I needed to kind of get rid of of those shared assets. And so I got nowhere near the values that people are getting today. I think it was like, you know, I had to basically sell it to somebody who then paid me over the next two years. So it was a really different scenario than what you hear about today.

    Pete Neubig: Yeah. Today it's uh. Well, I don't know if the valuations are where they were when I sold, but I know they went up from when I sold.

    Randall Henderson: For sure.

    Pete Neubig: I sold at 175X of top line revenue. And I heard after.

    Randall Henderson: That's about twice what I was at. If you want to if you want to know the details. Yeah.

    Pete Neubig: Yeah. Okay. And I heard some people that sold after me were getting close to two.

    Randall Henderson: So I've heard that as well.

    Pete Neubig: Yeah, I've heard two. I've heard I also heard they've come back down a little bit.

    Randall Henderson: Yeah.

    Pete Neubig: I heard they're actually about around one five now. So who knows. But it's still around that one five to 2X I think it's still pretty solid business to sell, especially when you're selling at top line revenue versus 8x, EBITDA or something like that.

    Randall Henderson: Agreed. Yeah. And that's always the expectation is like because and if you're contemplating a sell or even purchase, like I would advise, I saw a lot of these transactions at PMI. Make sure that you understand the financial side. Bring in somebody who's an expert at like helping you see the value of the company and understanding what the financials mean. Because a 2X on on growth could be a totally different story on what's actually coming out of the business. And you have to think about if they couldn't do it right, can I? What are my strengths? What are my weaknesses like as you're evaluating that.

    Pete Neubig: Yeah, I also think sometimes you pay a lot of stuff out of the business that you don't realize from for personal like...

    Randall Henderson: Yeah.

    Pete Neubig: Hey, some people pay their car payments out of their some people, you know, take all their travel out of there and you lose that when you sell the business. So you have to kind of.

    Randall Henderson: Yeah. That's right.

    Pete Neubig: You have to strip some of that stuff out. So talk to me, if you can, talk to me a little bit about your your move. You're with rent right now. About a year, I think?

    Randall Henderson: Yeah. about a year. Yeah, exactly. Yeah, yeah. So as you mentioned, I did, um, I was at PMI for about ten years, almost ten years doing starting as like the trainer and just helping franchisees on board and then developing into kind of helping to build the model for them over the residential and the commercial. And so like, you know, I probably worked with 500 aspiring entrepreneurs, join that system. I got to do so much and I got to kind of live this whole journey, like taking many of those to hugely successful franchises. And it's one of the most satisfying things I've ever done in my career. As I did that and I developed industry relationships, I realized it was time to try to work behind the scenes a little more to get better tools and tech for property managers. I had known the founders of Rentvine for like 8 or 9 years and always felt like they were innovative. They did PMW, of course. And so, when Rentvine really started to grow and PMI made the move to Rentvine, it was like, okay, now it's time for me to kind of take a step in a different direction, start to work on the tech side because I love, you know, just helping to get property managers what they have always needed and has never been built for them. It's always felt like a second class citizen as a property manager in some ways. And so I try to build something cool for them.

    Pete Neubig: That's changing over the last couple of years.

    Randall Henderson: Definitely.

    Pete Neubig: There's a lot more. I mean, just go to any NARPM show now and there'll be 100 vendors and like 89 of them will be tech based.

    Randall Henderson: It's wild, isn't it?

    Pete Neubig: Even from when I started in 12 to now, it's just crazy that the technology that's there. So okay. So Rentvine is basically an accounting system if you will. Right? A property management software platform.

    Randall Henderson: Yup.

    Pete Neubig: Much like Appfolio, Buildium.

    Randall Henderson: Yup. Correct.

    Pete Neubig: I remember seeing Dave out there with the Rentvine, you know, a boot at NARPM and he didn't have a product. And, you know, looking back now, I'm like, it's brilliant. But at the time, like, man, what an idiot. But man, that brand name, equity, building those relationships. Rentvine has made a really incredible splash inside of NARPM. And inside of property management. Can you talk a little bit about like how you guys are grabbing share from the Propertywares, and the PMs, and the Appfolios, the rent managers of the world.

    Randall Henderson: And you kind of talked about this earlier. But when you say that the innovation come along way since 2012, you have to remember that there's not very many systems that are younger than Rentvine. And so for Rentvine to come in basically 2020 or 2021, kind of that initial testing, stuff like that is a totally different modern platform as compared to even Appfolio. People think of Appfolio sometimes it's still like the new player, but it's old. It's like 14 years old.

    Pete Neubig: Yeah. And it's big.

    Randall Henderson: It's huge.

    Pete Neubig: So it's hard for them to kind of switch and make changes. Right?

    Randall Henderson: Yeah. So initially we get this like influx of customers who know Dave and John like I did like, hey, these guys build for property managers. They know us. They they are familiar with what NARPM needs. And then from there, like once we kind of exhausted that list, it's like, now let's dig heavy into the product and make it more innovative, make it more open, make it like easily accessible for all property managers. So that's kind of the big difference is that like Rentvine is very open and it's approach the PM should decide what their tech stack looks like, not the software. You know, we don't believe in that closed mindedness.

    Pete Neubig: Right. So you're talking about the API connectivity. Is that right?

    Randall Henderson: Yeah.

    Pete Neubig: So tell me a little bit, like so Appfolio is known to be closed API and Rentvine.

    Randall Henderson: Correct.

    Pete Neubig: So talk a little bit about what that means.

    Randall Henderson: And and I should say like although there are other companies in the space like you mentioned, Buildium and others, their API is nothing like, even Appfolio's, which is nothing like Rentvine. So there's a big technical difference there to where, like any vendor you mentioned, 100 vendors at NARPM, any of them can integrate directly with Rentvine even without our knowledge. So if a customer has a vendor that they want to use, it's simple for that customer or for that vendor not even to contact us, they can just go read the documentation. Oh cool. Here's how I get all the data I need out of Rentvine. And here's how I put data into Rentvine. So that's like not possible on any other. And so that's been the big advantage. We have hundreds of vendors integrated already, many of whom we even know about because our customer just wanted to use them.

    Pete Neubig: That's really interesting. So basically customer finds vendor ABC says, hey man, I'd love to use you. And ABC is like, yeah, sure, I can take this information. I can throw it right into your your property management platform. He's like, well, I have Appfolio. Well, I'm sorry, I can't do that. I have Rentvine. Oh no problem. We can go ahead and do that because I know a lot of the softwares have API outbound. Right. But not a lot of API.

    Randall Henderson: Yeah. So it's like the difference between reading and writing. So our API is bidirectional. So you can read you can push in or out. So and it's like super well documented. I get calls like literally 4 or 5 times a week from new vendors who are like, hey, we'd love to explore partnership. I send them our API documentation and hey, let me know if you have any questions. Half of them I don't hear from again because they're like, hey, we got everything we needed. Thanks.

    Pete Neubig: That's really. Cool.

    Randall Henderson: Okay.

    Pete Neubig: That's really cool. So, we're recording this in December, so Merry Christmas.

    Randall Henderson: Thank you. Yeah. Same to you.

    Pete Neubig: Although it's going to come out on February. So it's going to be weird hearing that in February. But, what has Rentvine got on the roadmap for 2025?

    Randall Henderson: Yeah. Ton of interesting things. So the mission at Rentvine is to strengthen the relationship between property managers and the owners, as well as the tenants. So Rentvine's commitment is that we're we're not going to offer any services directly to the tenant. The PPM is like what the heck. Like what happened? So anything that we do is trying to strengthen that. That means making the PM try to look better and better at every turn. How can we do that? Well, we can provide better property analysis tools, a better tenant experience for like for, you know, people who are trying to pay rent and see maintenance, like just everything that we're doing is trying to improve the experience to make the PM more valuable. So, for example, insurance, right. Insurance is a huge area of headache for a lot of property managers, and not just on the tenant side for TL. That's kind of what everyone's doing right now. Tenant liability but also for the owner side. So what value is a property manager adding to their owner in the insurance perspective? Rentvine believes that we can build something that makes that experience a lot better for the property manager. Trying to provide like what vendors do the property managers want to use and how can we connect them better to the software? And that's just one example. There's probably ten on the map today that are similar to that, where it's making the PM more valuable.

    Pete Neubig: So when you talk about like insurance, are you talking about like insurance where I can offer my investor property liability insurance under like kind of a...

    Randall Henderson: Correct. Exactly.

    Pete Neubig: That's really missing. That is so missing in the industry.

    Randall Henderson: Yeah. Well and like there are providers of this who can help a PM manage being covered correctly. Like being an additional insured and actually getting just a lot better product for the owner.

    Pete Neubig: That's right.

    Randall Henderson: So and no one's like really offering that directly to the owner through the PM, of course. And having the PM be able to manage that simply like with the dashboard where they can see upcoming dates and renewals, they can be like have a partner who's helping them to manage that. It's huge.

    Pete Neubig: Yeah. And typically because you're under this umbrella and you have hundreds of properties or at least 50 to 100 properties or however many properties, typically the owner gets a better deal and so...

    Randall Henderson: 100%.

    Pete Neubig: Can reduce the...

    Randall Henderson: Well, yeah. And many who are listening to this call may already have some sort of master policy if you're big enough. But again, there's no tech like helping you manage that.

    Pete Neubig: It's the management of it. Yeah.

    Randall Henderson: And so we feel like that's a big myth. And that's one example. We've also had like screening enhancements. We've got like integrations with potential pet type of things. We've got credit building type of things. We've got more AI built into the system so that property managers can, like, have a much smarter experience. Teams management, there's a ton in the roadmap where, like, we're starting to interview customers not to be a comparison with other softwares, but more like, hey, what pain do you have? Where should we spend our resources and development to like, help relieve that pain for you?

    Pete Neubig: Oh it's brilliant. So...

    Randall Henderson: Yeah, that's that's kind of the big difference with is that like innovation is amazing, but without the voice of the customer. It's kind of like, great. Like, what does it mean?

    Pete Neubig: You can build something that no one wants. You're like, alright, we just spent a whole bunch of time, effort, money, resources, building something that no one cares about, right?

    Randall Henderson: Yeah. Well, and our team of developers, like any initiative that we build, let's say it takes us... Because we're pretty fast. We've got a pretty incredible dev team. Let's say it takes us like six weeks to build a feature that was probably like maybe $1 million investment with all the time and effort that it takes. So you have to be like, you have to be intentional to interview your customers. You have to understand what is needed. And the property managers themselves and building that.

    Pete Neubig: There are some times when you actually, the customer doesn't know right. There's an old tale taught like, if Henry Ford would have asked his customers at the day what they would have wanted, he said, said a faster horse.

    Randall Henderson: Yes. Right. Exactly. Then they could contemplate that there was a different, better way to do it.

    Pete Neubig: Yeah. So I think you had mentioned AI. And you guys are starting to lean into AI into Rentvine. You know, I think in some aspects you're just going to have to invest in AI and just show the customer what it can do because, you know, an average property manager is 50 years old. I mean, we don't know anything about like, AI like, I don't know. The only thing I know is that Arnold Schwarzenegger had come down and, you know, after the AI apocalypse and come after me as the Terminator. Yeah.

    Randall Henderson: I love that. Yeah. So that's a great point. And we're intentional about it too, because, like, there's some areas where AI like writing descriptions for properties, right. Everyone's already doing that. It's a pretty easily accessible concept and that AI can help with. But what about like certain tasks that property managers have to do every day? Like would it make it easier if you could just speak to the software? If you click a little microphone and be like, hey, create a tenant bill for John Smith the amount of $500 for plumbing. You know, with that AI be like, more useful or helpful for property managers. I don't know.

    Pete Neubig: How about an AI you dump in the inspection report and I builds out like these are tickets that need to be done. These are the tickets that need to be, you know, charged back to the resident. These are the ones that for the owner like that'd be nice, you know.

    Randall Henderson: Yeah.

    Pete Neubig: It just generates the lease renewal. Just does it. Right. Here's the day. Just does it.

    Randall Henderson: Well there's like workflow too. So that same concept, but also like the other use of AI that we're exploring is, is how do we deliver. So when the customer needs to do something inside of Rentvine, it's like, is there a way to use AI to kind of guide them step by step in that process? Like the best practices, we have to be careful to where we're not, like giving advice on how to manage the business, but at the same time, we want to make it so easy for that property manager.

    Pete Neubig: Yeah, It's going to be interesting, you know. I mean, you know, I've been in the business. I think, you know, 2011 is kind of when I, when I found NARPM and it really became a professional property manager. So you look at from 2011 to now, what is that 11, 12 years or whatever it is? 13 now. What do the next 13 years going to look like? Man. From 24 to call it like 20, 37 or something like that? I think the next five years is going to be crazy. I mean, you're just getting more and more technology come in. AIs going to be kind of, you know, adopted in the next five years.

    Randall Henderson: 100%. And if you need proof of that like that, it's going to accelerate. You know, previous to like last year, there wasn't really like a massive investment of other outside equity, like capital partners into our space. And just recently, as you know, like Rentvine raised, you know, $74 million or had a we have a private equity partner for 74 million coming into our space. There's been like two other announcements since then of like, acquisitions and major announcements. So you're right, that drive innovation and that money, that smart money wants to see like better tech, better services because they recognize property management could be the key to success. Small investment strategy. And so that's what we believe.

    Pete Neubig: Yeah. So let's talk about that. You mentioned the $74 million that you guys received in what was it? Uh, was it September of '24 or August?

    Randall Henderson: September? Yep. Exactly.

    Pete Neubig: September of '24. So talk to me a little bit about that. Like what was the decision to do that. Why did you go with the PE versus VC versus you know, just you know, so what was the number one reason to go out and get and raise capital?

    Randall Henderson: Yeah. Good question. So, and if anybody's listening, you you probably know this know this already. You never want to ask for money when you don't have any. You know, you always want to ask for it or find a partner when you're doing great. And that was kind of the counterintuitive thing, especially... So Dave had this vision of like, you know, we're building something cool, but it feels like we're starving the fire. We don't have enough oxygen and like, enough fuel to make this thing, like, really explode. And so that's when he started to feel like we needed to look for a partner. And this was back in January of '24. So we started to explore. All right. What would that look like. And they were adamant. Two things. Whatever it whatever happens we're in control. We're not going to give up control of the company. And also we're not going to lose our culture. And so those are the kind of the two things that often go hand in hand is the negative perception of like, private equity is that you're going to give up control and you're going to lose the culture. And so we started from there and they interviewed hired like a bank to help us do this, an investment bank. The number one thing was we only want to work with farmers who are who understand that vision. So out of the 75 companies that we interviewed, like out of that came 12 or 13 who were really like, okay, we'll explore this partnership with you. And pretty quickly, Mainsail emerged as like the one who understood us, our culture, our vision and was like very comfortable. So we needed that. We needed a partner who has done this before. There's a lot of risk that you get open to as you grow. You guys know this from the property management side, too. You hit a thousand doors all of a sudden, like if you're crossing state lines, there's different rules in different communities. So that type of stuff we knew we would be exposed if we didn't have a partner who had done this before and who knew how to do it. So why we chose Mainsail? They've done it like 68 times. They've had portfolio companies just like ours, and they have a success rate of like 90 plus percent with those companies. That's the big difference between private equity and VC. VC is kind of like, see, it's like spread into a lot of areas and then like, maybe it'll work, maybe it won't. Private equity becomes your partner in the business. Like, they look at everything with you, or they're lockstep, helping you find the best partners, the best credit, the best whatever you need. So anyway, that's a lot I know.

    Pete Neubig: Yeah. So a few questions there. So first is, um, before you guys went to private equity and you were looking at raising capital, was Rentvine profitable or and what kind of revenue do you need if you're like a company thinking, I want to go get some PE money, like is there a number you should have a minimum of?

    Randall Henderson: Well, I'll share this with you. For mainsail, we were a little bit larger revenue wise than a lot of the companies that they invest with. We were a little bit further down that path. So...and okay, let me back up and attack the first question too. Can you say that again? Sorry.

    Pete Neubig: Yeah. So, like with a PE firm, you know, do they look for a minimum? So a couple of questions. One was, was rent buying profitable before they went and raised money? And then the second one is, in your experience, have you seen where PE firms are looking for a minimum amount of ARR before they would invest?

    Randall Henderson: Yeah, definitely. Yes. On the profitability side, we were on schedule to be profitable mid-2024. So when we started looking at this, at that we were like June, July hit profitability. When you start talking to a PE group you realize, that is not necessarily the goal. So they don't even look at the profitability as a factor. They're more looking at growth rates. Your ARR is what matters most to them. It's more about it's trending rather than a minimum. And so for us, the trend was exactly what they wanted to see. They're all about the culture, like the people that are involved. So man, it's really subjective. So if you are contemplating that, start having those conversations. Talk with an investment bank who can kind of help explain all those details. But for us, that profitability, the goal line pushed way, way out as soon as we partnered the PE group because they're like, we don't care about that yet. All we want to do is pour fuel on this fire and get you guys more resources to grow faster. So let's spend the spend the money right now. Let's push the goal line of profitability down the field a little bit and try to, like, just ride the wave.

    Pete Neubig: So they really looked at your year over year growth is...

    Randall Henderson: 100%.

    Pete Neubig: Was the main factor. And then they said, oh wow. And then they looked at the industry as a whole and said, oh there's there's a lot more here. And then they're like, let's go ahead and get you a bunch of money and fuel to the fire.

    Randall Henderson: Yeah. If you've ever been involved in like a due diligence process on any level. It pales in comparison to private equity due diligence. I mean, these guys asked they would send over a question, like lists of questions that were in the thousands of questions that we had to go through, disclosures on everything. It's the most like, deep due diligence that I've ever experienced, we'd ever experienced. And so by the end of it, by this like two month or three month or four month period, you know each other very well. And so it's when I say that's the difference between private equity and ... equity is truly become your partner in the business. They know everything about us. And so when I bring a problem on the onboarding side, they're just like, oh yeah. Yep. We see this thing in your numbers. Let's get you in touch with six other COOs from these other companies who have done exactly what you're trying to do. And they can help you solve them. And I'm like, this is amazing.

    Pete Neubig: Oh, that's really cool. So how did they value Rentvine? Because I've always heard SaaS, which Rentvine is a SaaS based company, that the SaaS is around anywhere from 6 to 17 X. So if you got 74 million I'm like, Are you guys worth $740 million? Is that the valuation? Is my math correct?

    Randall Henderson: No, no. So they bought a percentage of the company. It wasn't 10%. So it was a higher percentage than 10%, but less than 50%. But I don't know if I'm allowed to disclose any more than that.

    Pete Neubig: Understood. So that's how. Okay. So that's how the valuation. Yeah I also the...

    Randall Henderson: So the valuation was worth of 100 million and it was, and like, so how did they evaluate it. Yeah absolutely. You're right. ARR it's also like, they strip everything out. They know the numbers like I was saying. Like they know so well before they make that offer.

    Pete Neubig: Now were there other investors originally in Rentvine?

    Randall Henderson: Yes.

    Pete Neubig: And then did this money pay those investors off. So they got their funds back in a percentage or are they still in there?

    Randall Henderson: It depends on the situation. I think many of them were offered the opportunity if they wanted to. Most stayed, but, um, I yeah, I don't know, like exactly what would happen on the cap table.

    Pete Neubig: got it.

    Randall Henderson: But yeah, that's um, but yeah, I think we still have a lot of those original investors in who were like, I'm not going anywhere.

    Pete Neubig: I'm sticking around. You can't you can't buy me out, I like it.

    Randall Henderson: Yeah, exactly.

    Pete Neubig: I mean, it's Rentvine is really a truly amazing story. I mean, you know, it's I got to give it to Dave. He took on the big guys, you know, with Propertyware, and Buildium, and Appfolio.

    Randall Henderson: 100%.

    Pete Neubig: Guys with many, many millions of dollars behind their products. And he took them on and, you know, I think Rentvine , I hear great things about it. I hear that you guys are taking on a lot of new clients. And I'm really happy for you, Dave and the team at Rentvine, which I know very, very well. So, congrats on all the success at Rentvine.

    Randall Henderson: Thanks, man. Thank you. It's a it's fun. It's really, really awesome. And it's all about the people. Like that's the key to success, Dave will say. It's the culture and it's the people. Because like, if you have the right people on board, you can you can tackle some of those massive challenges and go up against incumbents that have been there for a decade and make an impact.

    Pete Neubig: All right, Randall, we're up against it. We're going to take a quick commercial break. And then we're going to put you on the hot seat, the lightning round. We'll be right back, everybody.

    Pete Neubig: All right. Welcome back. Randall, are you ready to be on the lightning round?

    Randall Henderson: Bring it on, baby. Let's go.

    Pete Neubig: All right, man. All right, here we go. Start off with an easy one. Does Rentvine use virtual assistants?

    Randall Henderson: Yes. Oh, would you like me to elaborate?

    Pete Neubig: No. You can, if you like. You don't have to.

    Randall Henderson: Yeah. So we use. I think we probably have, maybe so the total staff is around 100 and 110 employees. I would say probably 25 of those are remote.

    Pete Neubig: Are remote. Nice. What is one piece of advice you would give someone just starting out in business?

    Randall Henderson: Believe that if your vision is strong enough, other people will be attracted to it and will want to join you. So don't be afraid to invite others to your vision.

    Pete Neubig: Does pineapple belong on pizza?

    Randall Henderson: Absolutely. I am a member of the Progressive Pizza Party. Pineapple belongs on pizza. Who doesn't like a little sweet with the savory?

    Pete Neubig: What is your favorite fast food restaurant?

    Randall Henderson: Ooh. I'm a fast food junkie, so that's like, my dirty little secret about me. I would say probably In-N-Out burger. As big as, like, just like I have to have it once a week. It's kind of a...

    Pete Neubig: In-N-Out. All right.

    Randall Henderson: Yeah.

    Pete Neubig: Alright. What was your first job?

    Randall Henderson: I was in after school counselor at the YMCA for youth camp.

    Pete Neubig: Very cool. I like that.

    Randall Henderson: I loved it. Best first job.

    Pete Neubig: How old were you?

    Randall Henderson: I never worked in fast food. Everyone has a fast food story. I was 16 when I got that job.

    Pete Neubig: 16. Nice. What is your ideal vacation?

    Randall Henderson: It's very adventurous. So, like hiking the jungles and ziplining in Costa Rica, or, like, cliff diving in Tahiti, or just, like, something with big adventure is what I love.

    Pete Neubig: All right. You're kind of my guy, so I gotta start I gotta start vacationing with you.

    Randall Henderson: I'm like, if I'm doing a beach day, it's going to be like, maybe six hours. And that's. I'm done with beach days. Let's go adventure.

    Pete Neubig: What is something that most people don't know about you?

    Randall Henderson: That I speak five languages.

    Pete Neubig: Did not know that. Alright, man.

    Randall Henderson: Yeah. So Russian, Romanian, Spanish, English. And I'm going to throw French in there.

    Pete Neubig: Really?

    Randall Henderson: But not like fluent.

    Pete Neubig: Where'd you grow up?

    Randall Henderson: Four and a half. I grew up in North Carolina. I did a two year mission in Romania and partly in Moldova. So I learned Romanian and Russian there and then kind of Spanish afterwards and French as well.

    Pete Neubig: Wow. I did not know that. Amazing.

    Randall Henderson: Yeah.

    Pete Neubig: All right. If you could have dinner with anyone alive, who would it be?

    Randall Henderson: Oh, man. That's tough. Probably Michael Jordan. He's my idol. I love the guy. I think he'd be interesting because, like him and Kobe, I would have said Kobe if he were still with us. But like somebody who has achieved and just has this like mentality that I want to know what makes him tick.

    Pete Neubig: First, billionaire athlete, I think. I think he was the first billionaire.

    Randall Henderson: Is that right? Wow. That's amazing. I didn't know that.

    Pete Neubig: What is a book that you're currently reading or one that has impacted your business or life that you would recommend?

    Randall Henderson: The biography of George Washington. If you want to understand what makes our country great and how narrow the chances were that we would be where we are today and not speaking French or like it's an incredible story of our nation.

    Pete Neubig: Alright, I love it. What is the Disney character you most associate with?

    Randall Henderson: Um, have you ever seen tangled?

    Pete Neubig: I have yes.

    Randall Henderson: Yeah.

    Pete Neubig: And I don't have kids, so I don't know if I should actually admit that.

    Randall Henderson: Yeah. So I love that Flynn Rider character. He's, like, hilarious to me because he's like, he kind of pretends to be this, like, macho dude, but inside he's just like a nerd. And so that's how I feel like that's that's me. Like, you know, people look at me, they're like, oh, college athlete, all this stuff. And then, like, I'm usually just nerding out on video games or books or like, something crazy.

    Pete Neubig: Or learning another language.

    Randall Henderson: Yeah, exactly.

    Pete Neubig: All right. Last one. Dogs or cats? Which one do you prefer?

    Randall Henderson: Dogs, 100%. I want something back. Cats don't give me enough.

    Pete Neubig: Yeah. Alright. Alright. You are now off the lightning round.

    Randall Henderson: Oh, that was fun, dude. Well done.

    Pete Neubig: Alright, so if somebody wants to learn more about Rentvine or they want to reach out to you, how can they find out about you and about Rentvine ?

    Randall Henderson: Yeah, find me on LinkedIn. I get messages all day there. I'm pretty good at responding there. Or just go to Rentvine.com you can schedule a consultation if you're like you want to see what it's all about. See how the open API can affect your business. Just let us know. Yeah. rentvine.com.

    Pete Neubig: Yep. And if you are not a NARPM member and you want to join, go to narpm.org. Or give them a call at (800) 782-3452. And if you are thinking about using Rentvine and you need to find virtual team members that are VPM certified in Rentvine, then go to vpmsolutions.com. Create a free profile and you can find, I think there is like almost 100 people on the platform looking for work that are now Rentvine  certified. So thanks everybody. Thanks, Randall.

    Randall Henderson: Thanks.

    Feb 26, 2025

    From Property Manager to Tech Leader: AI, Open APIs & Building a Winning Team | Randall Henderson

    In this episode, Pete Neubig sits down with Randall Henderson, Rentvine's COO, to discuss how the company is transforming property management technology through open APIs, AI, and a people-first approach. Randall shares insights on Rentvine’s $74M investment, the importance of hiring for attitude, and how innovation is reshaping the industry. Tune in to learn how property managers can leverage cutting-edge tech while building a strong, success-driven team. Discover more in this episode.